This role exists to:

• Strengthen Developer Tools Bhutan’s reputation for technical excellence by delivering documentation that meets or exceeds global industry standards.
• Ensure developers can confidently and efficiently leverage the full capabilities of our products through clear, structured, and accessible technical content.
• Support cross-functional collaboration by maintaining up-to-date documentation protocols and standards that reflect software evolution and user needs.
• Contribute to a culture of excellence and shared learning by mentoring junior writers, promoting documentation best practices, and proactively refining internal processes.

The Technical Writer (Mid-Level) is responsible for planning, developing, and maintaining high-quality technical documentation that supports DTB’s product suite, particularly the ComponentOne (C1) family of developer tools.

Reporting to the Tech Lead and Product Owner (PO), this role involves working closely with developers, QA, and product stakeholders to ensure documentation is accurate, up-to-date, and aligned with the needs of professional software developers. The role also includes assisting in protocol development, knowledge sharing, and internal team enablement.

This is a key contributor role with growth potential for individuals who demonstrate strong technical depth, initiative, and a collaborative mindset

Key responsibilities include:

Technical Documentation

• Create technical documentation such as user guides, API references, how-to guides, and conceptual overviews for developer audiences.
• Translate complex software features into structured, accessible, and developer-friendly content.

Research, Testing, and Validation

• Collaborate with developers, QA engineers, and the PO to understand product functionality and upcoming changes.
• Test product features to validate documentation accuracy and usability.

Protocol and Standards Development

• Help maintain and evolve the documentation protocol and style guide to ensure alignment with product complexity and user needs.
• Support the team in standardizing terminology, templates, and processes across projects.

Mentorship and Collaboration

• Assist in onboarding and mentoring junior technical writers or interns.
• Share documentation insights and practices with the wider development and support teams.
• Foster a team culture of continuous learning, quality improvement, and collaboration.

Content Maintenance and Delivery

• Keep documentation current with software releases and updates.
• Use appropriate content management systems and version control to manage content lifecycles and collaborative workflows.

Feedback and Process Improvement

• Gather feedback from users and internal teams to refine documentation quality.
• Identify opportunities to improve workflows, team practices, and cross-team communication.

EDUCATION

• A degree/diploma in IT-related field 

EXPERIENCE

• Minimum 2 years of experience in technical writing or related technical communication roles.
• Experience working in or alongside software development teams, preferably in an Agile or DevOps environment.
• Proven ability to write for technical/developer audiences with clarity and precision. (Confirmed through existing portfolio and/or the results of skills assessment administered by DTB.)
• Prior exposure to .NET development tools or enterprise-grade components is a strong advantage.

TECHNICAL AND DOMAIN EXPERTISE

Foundational Programming Literacy

• Able to read and interpret code snippets data types, control flow, objects, functions and error handling. 
• Understand core software development workflows (version control, debugging, build/ test/ release cycles). 
• Translates product requirements into technical elements for documentation.

Technical Aptitude and Curiosity

• Independently sets up environments, runs samples and validates software behavior.
• Proactively explores new languages, tools and frameworks— particularly .NET and C#.
• Keeps pace with industry trends and independently prototypes small examples.

Technical Communication and Structuring

• Creates clear, structured documentation tailored for developer workflows and user scenarios.
• Articulates programming logic and complex behaviors with relevance and brevity.
• Engages engineers and stakeholders to clarify assumptions and surface critical insights.

Tool Proficiency and Documentation Management

• Familiar with help-authoring systems and AI-assisted content development.
• Manages documentation lifecycles via version control (Git/Bitbucket) and collaboration platforms (Jira, Confluence). 

Office Productivity 

• Produces and edits materials in Word, Excel, PDF markup, and PowerPoint.
• Diagnoses and resolves common technical issues to maintain smooth documentation workflows. 

CORE WRITING AND ANALYTICAL SKILLS

Technical Writing Excellence

• Writes reader-focused, logically organized content with precise terminology and consistent formatting.
• Adheres to DTB’s protocols and style guide with flexibility to context. 

Critical Thinking and Synthesis

• Rapidly absorbs new concepts and asks targeted questions to fill knowledge gaps.
• Distills complex information into concise, actionable documentation.

PROFESSIONAL AND LEADERSHIP COMPETENCIES

Collaboration

• Works seamlessly with cross-functional, global teams; adapts communication to diverse work styles.
• Facilitates discussions, solicits feedback, and shares documentation best practices.

Initiative and Accountability 

• Owns deliverables end-to-end, manages shifting priorities, and meets deadlines with minimal supervision.
• Identifies process improvements and drives shared innovation.

Commitment to Excellence

• Welcomes feedback, relearns when needed, and aligns with global standards of quality and punctuality.
• Mentors peers, contributes to onboarding, and champions continuous improvement in documentation protocols.

• Starting salary: BTN 55,000–75,000/month (negotiable based on skills and experience).
• Benefits: 13th basic salary at the end of the year, regular company trips and events, welfare allowances, etc.
• Work-Life Balance: Family-friendly policies and a supportive, inclusive workplace.